How can we help?

Common questions

The app isn't hearing my notes.

• Check that Key Quest has microphone access: Settings → Key Quest → Microphone.
• Find a quieter spot and hold each note steadily. If you're singing, use an open “Ah”.
• Wear headphones during play-along so the backing track doesn't compete with you.
• Redo your range anytime in Settings → Voice & Instrument in the app.

My taps feel late with Bluetooth headphones.

Bluetooth audio adds delay. Key Quest can measure it: follow the Bluetooth calibration prompt, or use wired headphones or your device speaker.

I bought a subscription but levels are still locked.

Open the upgrade screen in the app and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy.

How do I cancel or get a refund?

Cancel anytime in your Apple Account subscription settings (see above). Refunds are handled by Apple at reportaproblem.apple.com.

I lost my streak.

You start with a streak freeze that covers one missed day, and you earn more as your streak grows. If something looks wrong, email us with your streak count and roughly when it reset.

Will my progress move to a new device?

Yes, if you sign in. Progress lives on your device, and with Key Quest Premium it is backed up to your account while you are signed in with Apple (Settings → Account → Sign in with Apple). On your new device, sign in with the same Apple Account and your progress is restored; restoring is free, backing up needs Premium. If you never sign in, your progress stays on that one device.

How do I delete my data?

If you're signed in with Apple, go to Settings → Account → Delete account in the app and confirm with Apple. This permanently deletes your account, progress backup and social data (friend code, friends, votes, league scores and duet invites), and clears the progress on that device. It does not cancel a subscription; do that in your Apple Account subscription settings (see above). Deleting the app alone removes only what is stored on your device.

If you never signed in, or can't get into the app, email support@playkeyquest.app from the address you use with Sign in with Apple, or include your friend code if you have one, and we'll delete the data linked to your account. See our Privacy Policy for what is kept and why.

Report a problem

Email support@playkeyquest.app with your device model, iOS version, app version (shown in the app's Settings) and what happened. A screenshot or screen recording helps a lot.